Overview
At Devine Perfume, customer satisfaction is important to us. We take great care in delivering premium perfumes and luxury fragrance products in excellent condition. If you experience any issue with your order, please review our refund and returns policy below.
Returns Eligibility
We accept returns only for items that meet the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within [7 / 14] days of receiving the order
- The product must be in resalable condition
- Proof of purchase or order confirmation must be provided
Non-Returnable Items
Due to the nature of perfume and personal care products, we do not accept returns for:
- Opened or used perfume bottles
- Products with broken seals or tampered packaging
- Items damaged after delivery due to misuse or mishandling
- Sale, clearance, or promotional items
- Gift cards, if applicable
Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect or different from what you ordered
please contact us within 48 hours of delivery at devineperfume2026@gmail.com with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Once reviewed, we will offer a suitable resolution, which may include a replacement, store credit, or refund, depending on the situation.
Return Process
To request a return, please contact our support team at [your email address] before sending any item back.
Please include:
- Full name
- Order number
- Product name
- Reason for return
If your return is approved, we will share return instructions, including the return address.
Refund Policy
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within [5–10] business days. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Shipping Charges
- Original shipping charges are non-refundable
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect
- If a refund is approved for a damaged or wrong item, return shipping may be reimbursed where applicable
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.
To request an order cancellation, please contact us immediately at devineperfume2026@gmail.com.
Exchange Policy
We only offer exchanges for items that arrive damaged, defective, or incorrect. Exchanges are subject to product availability.
Need help?
For any refund, return, or exchange request, please contact us:
Email: devineperfume2026@gmail.com